Report Scam

Contact Us

You can contact us in the following ways.

Report a scam or rip-off:

If you have been the victim of an online scam or rip-off, or one via email, mobile phone call or text you can report fraud by calling the Citizen’s Advice Line on 03444 111 4444. Citizens Advice take those reports on behalf of trading standards and log them on a database that trading standards officers have access to.

General enquiries:

For general enquiries please email us here at The National Trading Standards eCrime Team (NTSeCT) aims to respond to all enquiries within 24 hours.

Comments or complaints about the NTSeCT website:

If you have any comments or complaints about this website then please let us know by emailing us at

Press enquiries:

Press enquiries can be made by emailing us in the first instance on Please provide a contact phone number and a press officer will call you back. This email address is monitored during business hours.

Enquiry Form